Oct 31, 2019

Customer Service Executive

  • Medcare Hospitals & Medical Centres
Full time Administration 2 Vacancies

Job Description

Medcare Hospitals & Medical Centers is hiring an experienced and passionate Cashier to join our team in Dubai.

Main Responsibilities;


  1. Greet and Receive patients and their escorts
  2. Take telephone calls and provide information requested.
  3. Direct telephone calls to concerned departments, staff, and patients.
  4. Answer patients’ queries regarding services, medical insurance procedures from approval, follow ups, rejection and other insurance activities and payment procedures and refer them to the billing department for further information is required.
  5. Collect, Prepare and provide all documents (e.g.; patient file) required by the doctors.
  6. Ensure that the patients are being accommodated without any delay.
  7. Inform the patients in case of delays.
  8. Make the patients comfortable while they are waiting.
  9. Prepare and process Medical Insurance claim forms.
  10. Make necessary data entry into the Hospital Information System (ACCPAC).
  11. Schedule appointments for patients. Confirmation of appointments and cancellations.
  12. Provide a list of day’s appointments to individual doctors
  13. Perform other duties as required by the Head of the department.


Job Location

Medcare Hospital Dubai


Should have atleast 2-3 years of experience

Must be from the Hospitality Sector


Should have completed Bachelor Degree in any discipline

Medical License

Not Applicable

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